Golden Touch Community Guidelines
Golden Touch connects athletes with fans and brands and gives them the tools to manage those relationships to not only make money but to build a rolodex of future job opportunities. Our mission is to create an environment of positivity and an authentic interaction between our athletes and the fans who cheer for them.
We are opening up locker room doors and want Golden Touch to be welcoming, fun, and memorable for everyone involved. For this reason, we have developed these Community Guidelines to help protect Golden Touch, the fans, businesses, and others who visit or use our website, mobile application, and services, including athletes. These Guidelines are part of our Acceptable Use Policy and our Terms of Service, and any terms defined by the Terms of Service (such as capitalized words like “User,” “Site,” etc.) have the same meaning here. These Guidelines apply to everyone, and clarify what is and is not allowed on Golden Touch. By using Golden Touch, you agree to our Terms of Service, including these Guidelines.
In the spirit of enjoying the Golden Touch experience we want a safe and welcoming place for all. We ask that you help us uphold these Guidelines by letting us know if they are being violated. If you see something that could be a violation, please let us know by contacting us using online or in-app tools or emailing us directly at [email protected].
All Users are required to abide by these Community Guidelines, including by acknowledging that certain conduct is prohibited, and certain content may be restricted or removed from Golden Touch’s Site.
- Identity, Age Requirements
In short, you are who you say you are. Please be yourself — and if you’re a Golden Touch customer, “yourself” must be at least 13 years old. If you are an athlete you must be on a current college team roster. Don’t provide a false identity or submit any incorrect or misleading information about yourself when you sign up for a Golden Touch account. Use your real name and your own photographs. Do not make fake accounts — as we quality control every account and will find out.
If you’re mid-suspension or have been banned from Golden Touch, don’t try to circumvent our enforcement processes by making another account. We also ask that you not create multiple accounts, unless you have a legitimate reason for doing so (for example, if you have a business account and want to create a personal one).
No transfers. Your Golden Touch account may not be transferred or sold. This includes a Athlete User using another account for another character or persona. If you have questions about your athlete account, please contact [email protected]
- Use of Golden Touch’s Site and Products
We ask that you use Golden Touch’s Site and products only for their intended use. Don’t do things that are deceptive or misleading to others. This includes making requests that you know (or should know) would embarrass the athlete, compromise their integrity of him or the university they represent, or otherwise tricking, deceiving, or misleading them.
No fee avoidance. Fee avoidance — taking any action to avoid paying a fee — is strictly prohibited by Golden Touch. This includes, for example, encouraging a fan to purchase a shout out, video chat, or other Golden Touch Offering off Golden Touch or through another platform. A transaction initiated on Golden Touch may not be completed off Golden Touch.
Athlete Users should not artificially inflate their presence or reputation on Golden Touch (by posting false reviews or engaging in shilling) or interfere with an Athlete User’s business.
Don’t misuse the Site by sending unauthorized advertising or commercial messages (including spam) or any other unsolicited communication.
Lastly, please don’t use Golden Touch to spread lies, including misinformation or slander. This will be enforced.
- No Illegality (including Fraud)
It’s important to understand that our rules aren’t the only ones that matter; many of our Guidelines are based on laws. Accordingly, you may not promote, encourage, or engage in any illegal conduct on, using, or directed at, Golden Touch. Do not submit requests or create content that violates any law, regulation, court order, or other legal process, including attempts at phishing, money laundering, theft, and fraud. We also prohibit the depiction, promotion, or trade of illegal drugs or other controlled substances on or through the Site. In reviewing potentially illegal conduct, Golden Touch may (in its sole discretion) take into account additional context and the severity of the conduct in question.
- No Hate or Disparaging Speech
We created Golden Touch to provide entertainment, joy, and memorable experiences through connection. We are proud to celebrate the diversity of the athletes, fans and businesses on the Golden Touch platform. Please do not use hateful or disparaging speech on Golden Touch. We do not permit language or content that attacks, demeans, dehumanizes, discriminates, or threatens violence on the basis of any legally protected characteristic, such as race, sex, ethnicity, national origin, religion, sexual orientation, gender identity, age, disability, or veteran status. We also prohibit content that promotes organizations or people who promote or do those things. This includes the use of slurs and derogatory terms that are intended to disparage any of the protected characteristics listed above. You are better than that.
- No Violence or Inciting Violence
Inciting, encouraging, promoting or threatening violence, damage, or harm is prohibited on Golden Touch, as is content depicting graphic or gratuitous violence, including animal cruelty. Please don’t threaten to harm a person, a group of people, animals, or property. Do not distribute, post, send, or solicit content on the Site that glorifies, advocates, or promotes terrorism or violence, including in the pursuit of political, religious, ethnic, or ideological objectives.
- No Nudity, Sexually Explicit Content, or Sexualization of Minors
Golden Touch is not the place to send or solicit pornographic, indecent, obscene, objectionable or sexually explicit content. Nudity on Golden Touch is prohibited, including genitalia, fully-nude buttocks, and female nipples, except in the case of breastfeeding or health-related situations (such as post-mastectomy or breast cancer awareness). Sexual stimulation or masturbation, with or without nudity, is also prohibited. The prohibition on nudity and sexual content applies to real, mimicked or implied activity, and includes digitally-created or manipulated content.
Sexualizing minors is strictly prohibited. Do not distribute, post, send, or solicit any sexually explicit content of minors, or any content that displays or promotes the physical abuse, neglect, endangerment, or psychological disparagement or harm of children. We WILL report to law enforcement any sexually explicit content involving minors.
- No Harassment
Play nice and don’t be cruel. Our athletes are under enough pressure and don’t need to be harassed by a disgruntled fan. Don’t distribute, post, send, or solicit content that is, incites, or encourages, any action that is, explicitly or implicitly: illegal, abusive, harassing, threatening, hateful, racist, derogatory, harmful to any reputation, or otherwise objectionable.
The Athlete Users on Golden Touch are public figures. Don’t distribute, post, send, or solicit content that wishes death, disability, or other harm on them or anyone else. Content that insults someone because of their personal attributes (like appearance, personality traits, or intellect) is wrong and against the rules.
If your request is denied by an athlete for any reason, just move on. Don’t try to contact them elsewhere. We (like most people) consider that to be harassment.
Lastly, do not harass Golden Touch employees. We do not have the tolerance or time for that.
- Do Not Violate Intellectual Property or Other Rights
Consult your compliance office if you are an Athlete. Don’t use what doesn’t belong to you. When you submit content to Golden Touch, you are saying that you own that content or have the right to submit it (and we can use it). By using Golden Touch, you agree not to violate, infringe, or misappropriate the intellectual property, privacy, publicity, moral rights, or other legal rights of anyone else when you use the Site.
We are watching. Do not access Golden Touch to obtain information in order to build a similar or competitive service, and do not attempt to decipher, decompile, disassemble, or reverse engineer any of the software or other underlying computer code used by us to provide our service. Do not scrape or crawl any part of our Site, or engage in spidering or harvesting.
- Do Not Violate Privacy Rights
- Do not try to undermine the security and reliability of our Site
Sitewide and personal security are extremely important to us. Do not undermine the security and reliability of our Site. Any hacking attempts, efforts to bypass our measures to restrict user access, or the use of automated scripts to collect information from the Site or our users is prohibited.
Do not distribute files or content that contain viruses, Trojan horses, worms, logic bombs, or other materials that are malicious. Do not attempt to circumvent any technological measure, whether implemented by us, any of our providers, or any other person, intended or designed to protect Golden Touch, our users, or anyone else.
Keep in mind that you are responsible for your account and any content you submit. If we learn of content or activity on the Site that violates the Terms of Service, including these Community Guidelines, we will enforce them as we see fit, at our sole discretion. In addition, we may determine it is necessary to temporarily suspend your Golden Touch account while we are reviewing a possible violation and evaluating appropriate enforcement.
Depending on the severity of the violation, Golden Touch may enforce these Community Guidelines by:
- issuing a warning;
- removing Golden Touch Videos or other content from our Site;
- temporarily suspending account access for a specified period of time;
- permanently suspending account access;
- contacting law enforcement; or
- other action in Golden Touch’s sole discretion.
We will consider multiple factors when deciding how to enforce these Guidelines, including the content itself, the severity of the conduct, and the number of violations by the same User (“strikes”). In general, we do not monitor Users’ off-platform behavior. However, we may take it into account under some circumstances. For example, we may consider off-platform behavior that provides context or involves behavior on Golden Touch, or references Golden Touch while engaging in behavior that would otherwise violate these Guidelines. We will also consider it when the off-platform behavior is extreme, including membership in hate groups or terrorist organizations, sexual assault, child abuse, or other severe behavior.
In limited circumstances, we may, in our sole discretion, allow exceptions to our content removal policies when we determine the material serves the public interest, such as content that is clearly satirical, scientific, or educational in nature.
In the spirit of keeping Golden Touch safe and welcoming for all, you agree to cooperate with investigations conducted by Golden Touch and promptly provide any information requested by Golden Touch.
Please note that if your Golden Touch account is permanently suspended, we will refund any of your funds that we hold, but will not refund those held by third parties (for example, fees paid to Apple in connection with an in-app purchase are not held by Golden Touch and will not be refunded) within a reasonable period of time.
- Appeal Process
If you believe that our enforcement decision against you was incorrect, you may request an appeal in writing to [email protected]. You must use the email address associated with the Golden Touch account connected to our enforcement decision and include detailed reasons why you believe the decision was incorrect. As with all other enforcement decisions, the granting of an appeal is at Golden Touch’s sole discretion, and these decisions are final and binding.
- Reinstatement After Suspension
If we suspend your Golden Touch account for a violation of the Terms of Service, inducing these Community Guidelines, you may request reinstatement after the suspension ends. Any request for reinstatement must be in writing and sent to [email protected] from the email address associated with the suspended Golden Touch account. The request for reinstatement must include: (a) a detailed description of why you would like to rejoin Golden Touch; (b) confirmation that you have read and will abide by Golden Touch’s Terms of Service, including these Community Guidelines; and (c) any other confirmations, acknowledgements or agreements that we request. A request for reinstatement in accordance with the above does not guarantee reinstatement, as decisions are subject to Golden Touch’s sole discretion.
As Golden Touch evolves with new features and products, we may update these Community Guidelines from time to time to take into account how our Site allows our Users to behave and interact, and any new risks or issues that may come into play as a result. Please check back often for the most updated version of these Community Guidelines.